The Terms & Conditions were last updated on March 14, 2023

TERMS & CONDITIONS

1. INTRODUCTION

These Terms of Use (the”Terms of Use”) apply to the websites of Laitnesse. Laitnesse online and Laitnesse Jewellery are referred to herein as”Laitnesse” “we,” “us,” “us” or “our”.
By accessing these Websites, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not use the Web sites.

2. BINDING

By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

3. ELECTRONIC COMMUNICATION

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

4. INTELLECTUAL PROPERTY

We or our licensors own and control all of the copyright and other intellectual property rights on the website and the data, information, and other resources displayed by or accessible within the website.

4.1 All the rights are reserved

Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).

5. NEWSLETTER

Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

6. THIRD-PARTY PROPERTY

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

7. RESPONSIBLE USE

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

8. REGISTRATION

You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

9. REFUND AND RETURN POLICY

9.1 Right of Return

You have the right to return products for any reason. The return period expires 30 days after the day on which the user, or a third party designated by them other than the carrier, takes physical possession of the products. In the following cases:

  • The product does not meet my expectations
  • I selected the wrong size
  • I received the order in poor condition
  • I received products different from those ordered

All returns must meet the following requirements:

  • The product must not have been worn
  • There must be no signs of wear or damage
  • It must be in its original condition
  • The packaging must be intact (including the box and any inserts)

If the return is from a promotional order and the order is no longer eligible for the promotion due to the return, the promotional discount will not be applied. This means that the discount amount will be deducted from the refund.

If the order includes promotional items and the return results in the order no longer being eligible for the promotion, the promotional items must be returned.

Except for returns due to defective or incorrect products for which we are responsible, refunds will never include the shipping costs of the original order. In the case of orders with free shipping offers, the cost of shipping for the original order will be equivalent to the standard shipping cost. Except for returns due to defective or incorrect products for which we are responsible, refunds will never include the shipping costs of the original order. In the case of orders with free shipping offers, the cost of shipping for the original order will be equivalent to the standard shipping cost.

Please note:

  • For hygienic reasons, earrings cannot be returned.
  • Return requests submitted beyond 30 days from receipt will not be processed.

You can electronically fill in and submit the model return form or any other unequivocal statement on our Return Center.

If you use this option, we will communicate to you an acknowledgment of receipt of such a return on a durable medium (for example by email) without delay.

To meet the return deadline, it is sufficient for you to send your communication concerning your exercise of the right of return before the return period has expired. The return should not be delayed and should be sent within 7 days of our confirmation of your return request.

9.2 return

We offer 2 return options:

  • (This option is not available outside of Italy) By using our pre-paid shipping label, we will arrange for a courier to pick up the product.
  • You can send the package yourself using your preferred courier service (shipping costs are at your own expense).

LAITNESSE is not responsible for any damage to the package during transit. It is the customer’s responsibility to ensure that the package arrives at our facility in good condition.

Please note that there are some legal exceptions to the right to return, and some items can therefore not be returned. We will let you know if this applies in your particular case.

9.3 Cost of return

  • For defective and incorrect products, we offer a 100% free return service.
  • In other cases,return costs are always at the customer’s expense.

For returns in Italy, we offer a prepaid label service for returns. If you decide to use a prepaid return label to return defective or incorrect items under the legal guarantee of conformity, you will not be charged for the use of the prepaid label. In all other cases in which the return of the item is not due to a fault on our part, we will deduct the return costs(€5) from your total refund.

10. IDEA SUBMISSION

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

11. TERMINATION OF USE

We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

12. WARRANTIES AND LIABILITY

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:

this website or our products or services will meet your requirements;
this website will be available on an uninterrupted, timely, secure, or error-free basis;
the quality of any product or service purchased or obtained by you through this website will meet your expectations.
Nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter in which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions, and causes of action of every kind and nature.

13. PRIVACY

To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.

14. ACCESSIBILITY

We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.

15. EXPORT RESTRICTIONS / LEGAL COMPLIANCE

Access to the website from territories or countries where the Content or purchase of the products or services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of Italy.

16. ASSIGNMENT

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.

17. BREACHES OF THESE TERMS AND CONDITIONS

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

18. FORCE MAJEURE

Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.

19. INDEMNIFICATION

You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

20. WAIVER

Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

21. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Statement and Cookie Policy, constitute the entire agreement between you and Laitnesse in relation to your use of this website.

22. UPDATING OF THESE TERMS AND CONDITIONS

We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.